Your Europe & USA consolidator, 600+ tours planned till date with 4.5 star rating on Google
Effective date: 1 January 2024 · Travacy Travel Services LLP
A booking is confirmed only upon receipt of the advance deposit and issuance of a written booking confirmation by My Tour Genie. Verbal commitments or WhatsApp messages alone do not constitute a confirmed booking.
Actual cancellation charges depend on the terms and conditions of the hotels, airlines, transfers, and sightseeing operators involved in your booking. These can vary significantly by supplier and season. Always check cancellation terms before confirming your booking.
The following are strictly non-refundable regardless of cancellation date:
Eligible refunds are processed within 15–21 working days from the date of receipt of cancellation in writing. Refunds are issued via the original payment method (bank transfer, UPI, or card reversal). Processing times for card reversals may vary by your issuing bank.
Changes to a confirmed booking (dates, cities, hotels) may attract amendment fees. Any price differences due to changes (e.g., peak-season surcharges) will be charged separately. My Tour Genie will communicate all applicable charges before processing any amendment.
In the unlikely event that My Tour Genie cancels a tour (due to force majeure, natural disasters, government advisories, or minimum group size not being met), a full refund will be issued or an alternative package will be offered at no extra cost. My Tour Genie is not liable for incidental expenses such as visa fees or non-refundable airfares in such cases.
No refund will be issued for travellers who fail to appear at the departure point or miss any portion of the tour without prior written notice to My Tour Genie.
All cancellation requests must be submitted in writing to:
Email: info@mytourgenie.com
Phone: +91 96193 84648 (Mon–Sat, 11 AM – 8 PM IST)
Verbal cancellations are not accepted. The date of receipt of the written request will be used to determine applicable charges.
