Frequently Asked Questions

We specialise in Europe and USA travel packages — including popular destinations like Paris, London, Rome, Switzerland, Amsterdam, Prague, Vienna, New York, and Las Vegas. All itineraries are handcrafted by our team with 20+ years of experience.

Yes. Every package on our site is a starting point. You can customise the duration, cities, hotels, and activities. Chat with us on WhatsApp or submit an enquiry and we'll tailor it to your group's preferences and budget.

We work through a network of trusted travel agents across India. Browse a package, click "Enquire on WhatsApp", and our team will connect you with the right agent. You can also contact us directly and we'll guide you through the process.

Package pricing varies by itinerary and is available on request. Typically, our packages include accommodation, guided city tours, airport transfers, and inter-city transport. Flights, personal expenses, and visa fees are usually excluded unless specified. We always provide a detailed cost breakup before you confirm.

We accept payments via UPI (GPay, PhonePe, Paytm), bank transfer (NEFT/RTGS), and major credit/debit cards including Visa and Mastercard. Payment terms are discussed at the time of booking confirmation.

Cancellation charges depend on how far in advance you cancel and the specific suppliers involved (airlines, hotels, tour operators). Please refer to our Refund Policy page for full details. We always try to minimise penalties by planning ahead.

We provide guidance on Schengen, UK, and US visa requirements and can recommend documentation checklists. However, the visa application is submitted directly by you. We're happy to assist in preparing the itinerary letter for your visa.

Yes, we can arrange comprehensive travel insurance covering medical emergencies, trip cancellation, baggage loss, and more. Let us know when you enquire and we'll include it in your quote.

We offer in-trip support via WhatsApp. Our team is available Mon–Sat, 11 AM – 8 PM IST. For emergencies outside these hours, your travel documents will include emergency contact numbers for local ground handlers.

We love working with travel agents! Register on our Agent Portal to access exclusive B2B pricing, downloadable itineraries, and a white-label customer sharing tool. Click "Join as an Agent" in the footer or contact us at info@mytourgenie.com.