Privacy Policy

Travacy Travel Services LLP, operating as My Tour Genie ("we", "our", "us"), is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website at mytourgenie.com or interact with our services.

1. Information We Collect

• Contact information: Name, phone number, and email address when you submit an enquiry or register as an agent.
• Usage data: Pages visited, time spent, device type, and browser — collected automatically via server logs and analytics tools.
• Enquiry details: Travel preferences, destination interests, and group size when you reach out via WhatsApp or our enquiry forms.
• Agent account data: Agency name, email, and login credentials if you register on our Agent Portal.

2. How We Use Your Information

• To respond to travel enquiries and provide customised itineraries.
• To send booking confirmations, itinerary updates, and travel documents.
• To operate and maintain your Agent Portal account.
• To improve our website, services, and marketing communications.
• To comply with applicable legal obligations.

3. Sharing Your Information

We do not sell your personal information to third parties. We may share your information with:

• Travel suppliers: Airlines, hotels, and tour operators only as necessary to fulfil your booking.
• Service providers: Cloud infrastructure, email delivery, and analytics vendors under strict data-processing agreements.
• Legal authorities: When required by law or to protect our legal rights.

4. Data Retention

We retain your personal data for as long as necessary to deliver services, meet legal requirements, or resolve disputes. Enquiry data is retained for up to 3 years. Agent account data is retained while the account is active or as required by law.

5. Cookies

Our website uses only essential cookies required for the site to function. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, though this may affect certain features.

6. Your Rights

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, email us at info@mytourgenie.com. We will respond within 30 days.

7. Security

We implement industry-standard security measures including encrypted data transmission (HTTPS), access controls, and secure cloud storage. No method of transmission over the internet is 100% secure; we strive to protect your data but cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., WhatsApp, airline sites). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

9. Changes to This Policy

We may update this policy from time to time. Material changes will be notified via email or a prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related queries, contact:
Travacy Travel Services LLP
Email: info@mytourgenie.com
Phone: +91 96193 84648
Mon–Sat, 11 AM – 8 PM IST